Dominique De Riaz, CEO, Telomere Capital SA, explains to Tom Burroughes, Group Editor at WealthBriefing, on the firm’s progress.
Telomere Capital SA is a Swiss company created in 2015 and based in Switzerland. Since our creation, we have developed a network of skills and knowledge specific to Switzerland. Our clientele, 80 per cent of which is made up of Swiss clients, is the best demonstration of this. Important values are what we rely on and what make us grow. Values such as respect, ethics, excellence, and performance. Values which drive us and which have been inscribed in the DNA of Telomere Capital since its incorporation. We are also one of the few independent management companies in Geneva to offer all the necessary expertise to meet the requirements of an individual, a foundation, or a family.
What sets you apart from your peers this year and why? How have your colleagues contributed towards the success of your organisation?
People often say that to measure the success of a business or a team, you need to look not just at the bottom line but at the satisfaction of its clients. At Telomere, we believe that team spirit is a key component of success. You can truly speak of team spirit and cohesion in a group only when each member enjoys being together and if they collaborate and act in harmony to achieve their common goals. Each and every staff member is determined to contribute towards the success of our business, striving to take an active part therein: listening to our clients, understanding complex problems and responding within 24 hours, but also either applying their own technical expertise or seeking the expertise of other members of the team. Our clients are in touch not only with their account manager, but they are also in touch with our entire team. Each staff member role and name are known by our clients. Moreover, we manage a limited number of families, allowing us to guarantee high-quality services and high availability.
What are you going to do to stay on the front foot in a fast-growing but also challenging region such as this?
Indeed, our region is under constant development and competition has increased through the years. To keep staying on the front foot we must continuously develop and constantly change. This involves training our staff, implementing new electronic tools or integrating new processes. In our view, these are fundamental elements of our growth and thereby allow us to remain competitive with our peers.